Help & Info

FAQ – Frequently Asked Questions

1. How long does it take to receive my portrait? Each portrait is hand-drawn and shipped within 5–12 business days. Delivery time depends on the destination country in Europe. 2....

Packing & Delivery

Every portrait is prepared with the utmost care to ensure it arrives safely and beautifully. 🖼️ Framed and ready to display – each portrait comes with a high-quality frame, so...

Photo Guide

To create a beautiful, detailed pencil portrait of your child, I need a high-quality reference photo.If you’re not sure which photo works best, feel free to send me several options, and...

How to Order

Ordering your custom hand-drawn portrait is simple and secure. 1. Select your portrait size Choose the format that best suits your needs directly from the homepage. 2. Upload your reference...